Recently, I wanted to convert one diamond solitaire earring into a pendant and didn’t know where to start. I began by calling several jewelry stores in the area, in an effort to discern who seemed to be most pleasant and knowledgable. In the past, I had experienced feeling like I wasn’t worthy of attention as a customer, due to the fact that I wasn’t planning for a ‘high-end’ purchase — I ended up visiting three jewelers in person, on my quest to find a pleasant jeweler to do business with. When I called Villareal Fine Jewelers, in Austin TX, I was almost surprised at the kindness and level of professional knowledge shared in the voice of Jewelry Designer, Malcolm Brown. I felt a strong sense of relief as I sat down in his office to discuss my small project. Malcomlm treated me as if I were spending thousands of dollars. I felt very special and relied upon his high level of skills, design and professional opinions to guide me through deciding on the setting that would be perfect for my new diamond pendant. My finished project was the most beautiful professionally set diamond solitare which I will cherish along with the warm and fond memories of my special experience with Malcolm Brown, of Villareal Fine Jewelers. Thank you so much. With Warmest Regards, Cassandra C.